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Exchange Policy

We offer a 3-day exchange policy, which means you can request an exchange within 3 days of receiving your item.

Conditions for Exchange:

• The item must be in the same condition as when you received it.

• Unworn or unused, with tags attached, and in its original packaging.

• Receipt or proof of purchase is required.

To start an exchange, please contact us via WhatsApp at:

+964 772 500 0667

Please note that requests must be made through WhatsApp.

Exchanges will not be accepted without prior request.

For any questions regarding exchanges, feel free to contact us at:

+964 772 500 0667

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned or exchanged, including:

• Perishable goods (such as food, flowers, or plants)

• Custom products (such as special orders or personalized items)

• Personal care goods (such as beauty products)

We also do not accept exchanges for:

• Hazardous materials

• Flammable liquids or gases

• Sale items or gift cards

If you have any questions about your specific item, please don’t hesitate to contact us.

Exchanges

The fastest way to get the item you want is to return the original item. Once your exchange is accepted, you can place a new order for the desired item.

 

Replacements

We will notify you once we’ve received and inspected the returned item, and let you know if the exchange is approved.

If approved, the replacement product will be sent out.

If more than 3 business days have passed since your exchange was approved and you haven’t received your replacement, please contact us at:

+964 772 500 0667